Refund Policy
At Elyvas, we want you to feel confident in your purchase. Eligible items may be returned within 30 days of delivery in accordance with the conditions below.
Cancellations
If you need to cancel or modify your order, please contact us at support@elyvas.com as soon as possible.
Because orders may begin processing shortly after they are placed, we cannot guarantee that changes or cancellations will be possible once processing has begun.
If an eligible cancellation is approved after payment has been collected, the refund will be issued to your original payment method.
Returns
We accept eligible return requests within 30 days of delivery.
To qualify for a standard return, the product must be:
-Unused and unopened
-In its original packaging
-In the same condition in which it was received
-Accompanied by your order number or proof of purchase
For hygiene and safety reasons, opened or used skincare and personal-care products are generally not eligible for return, unless they arrived damaged, defective, or incorrect.
To begin a return, email support@elyvas.com with your order number and reason for the return.
Please do not send a product back without receiving return instructions from us first.
Customers are responsible for return shipping costs for standard returns unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable unless otherwise required by law.
Refunds
Once your eligible return has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method. Please allow approximately 5–10 business days after the refund is issued for it to appear, depending on your bank or payment provider.
All refunds are processed in U.S. dollars (USD).
Product Concerns
Please follow all product directions and review the ingredient information before use.
If irritation or discomfort occurs, discontinue use. If you have questions or concerns about a product, contact us at support@elyvas.com.
Individual skincare results may vary.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your product arrives damaged, defective, or incorrect, contact support@elyvas.com as soon as possible and include:
-Your order number
-A description of the issue
-Clear photos of the product and packaging
Once reviewed, we will work with you toward an appropriate resolution, which may include a replacement or refund.
Damage to exterior shipping packaging alone does not necessarily qualify as product damage if the item inside is unaffected.
Shipping and Delivery Issues
Delivery estimates are not guaranteed, and occasional delays may occur due to carrier issues, weather, holidays, or other circumstances outside our control.
If tracking shows an unusual delay, loss, or delivery issue, please contact us at support@elyvas.com with your order number so we can review the situation and assist you.